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New Store Location - Queen st w / John st

HOW DOES THE GRILLZ PROCESS WORK?

 

COMPLETELY BY MAIL:

STEP 1: - Take a look through our inventory of single, twin, quad caps, full sets, and more. Add your chosen caps, sets, and upgrades / extras to your cart. - Want something custom? - Click The "Get A Custom Quote" In the main menu.

 

STEP 2: - Add the most suitable mould kit to your order

 

STEP 3: - Once both your chosen mould kit and your chosen caps/grillz have been added to cart and purchased, your mould kit will be shipped to you.

(Shipping within Ontario, Canada: 1-3 Business days - All Other Provinces, Canada: 2-6 Business days
- USA: 3-10 Business days - Europe: 5-12 Business days - Rest Of World: Up To 14 Business Days) 

STEP 4: - Once you received the mould kit, follow the detailed instructions provided within showing you how to take a successful impression moulding. (Moulding instructions may sometimes arrive in the form of an email.)
when you've completed the moulding process, send pictures of your impressions our email: Hello@get-cappd.com and CC: info@get-cappd.com, with the subject "MOULD VERIFICATION - Order Number ", place your mould into the sealing bag provided, and await verification.

STEP 4: - Once we give the go ahead, send your mould kit back to us at the specified address. You will be responsible for shipping costs, and sending the impressions kit back to us. Once we receive the mould, it will then be inspected again. If your mould is good to go, we'll begin production.


IN-PERSON APPOINTMENT AND PICKUP:

STEP 1: - Take a look through our inventory of single, twin, quad caps, full sets, and more. Add your chosen caps, sets, and upgrades / extras to your cart. - Want something custom? - Click The "Get A Custom Quote" In the main menu.

If your mould is good to go, we'll begin production.

STEP 2: - Confirm your moulding appointment time, and your chosen caps/grillz have been added to cart and purchased. If you prefer to discuss your design during your moulding appointment/consultation, just book your appointment and checkout.

STEP 3: - Attend your appointment, finalize your design, make payment.

STEP 4: - Once your order is complete and ready for pick up, you will be notified by email. If you are not notified within 5 weeks of your moulding appointment, reach out to us via email: Hello@get-cappd.com

STEP 5: - Pick up your caps, try them on, take them home!

 

IN-PERSON MOULDING + THEN SHIPPED

  • REFER TO "IN-PERSON APPOINTMENT AND PICKUP" STEP 1 - STEP 3


    ONCE YOUR CAPS ARE READY, THEY WILL BE SHIPPED TO YOU

(Shipping within Ontario, Canada: 1-3 Business days - All Other Provinces, Canada: 2-6 Business days
- USA: 3-10 Business days - Europe: 5-12 Business days - Rest Of World: Up To 14 Business Days) 

 

TURN-AROUND TIME

Production generally takes 2-5 weeks depending on the complexity of this piece (Diamond set pieces may take longer) .Once your caps/grills are ready, they will be shipped to you. Or, You will receive a notification to book your pick up date/time.

PICK UP INSTRUCTIONS & POLICY

You’ll get an email or message from us when your piece is ready. No message means no pickup. If you haven’t heard from us, your grill is still in production.
YES. Once you get your “Ready for Pickup” message, use the link in the email or the “Appointment Options” tab in our main menu to book a collection time. If you don’t book, we won’t know you’re coming and we can’t guarantee same-day handoff.
Pickup times are set to keep our production and appointments running smoothly. If you can’t make the available slots, please reschedule within the times provided. We cannot accommodate off-hour pickups like Sundays or after-hours requests.
No. Walk-ins like that without confirmation slow down production for everyone. Please wait for your pickup notification and book a slot. This keeps your order and everyone else’s on schedule.
Only if you have received your pickup notification and booked a time. Being close by does not mean your order is ready. We will notify you as soon as it is.
Yes. You must send us written permission by email or DM with the full name of the person collecting for you. They will need to bring a valid photo ID to verify at pickup. No ID means no handoff.

RUSHING YOUR ORDER

Once production has started, timelines cannot be changed. Standard turnaround is 2 to 5 weeks, or 7 to 10 business days if you purchased our Rush Service at checkout. If you did not select the rush option when placing your order, we cannot guarantee your piece will be ready in time for your event.
7-10 Business days. - That means 9-5, Weekdays only. Weekends do not count as business days

Mail In Mould Kits/Grillz

Yes. You must send photos or a short video of your at-home mould before mailing it. This lets us confirm the impression is usable and prevents delays, reprints, and refund requests. Wait for our “Approved to Ship” message before you post it.
What we are checking for - All teeth you are capping are fully captured with clean margins. - No large air bubbles, tears, or shallow spots. - Putty seated evenly in the tray. No twists or folds. - The impression is fully cured and dry.
- Three clear photos in good light. Front, left 45°, right 45°. - One close photo of the tooth margins you are capping. - A 15 to 30 second video slowly rotating the tray so we can see depth and detail. - Include your full name and order number.
If your tracking shows it was delivered to us, it’s 99% certain we have it. We’ll send you a confirmation once your mould is checked in and moved into production. If you haven’t heard from us after two business days, feel free to reach out with your tracking number so we can double-check.
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