You’ll get an email or message from us when your piece is ready. No message means no pickup. If you haven’t heard from us, your grill is still in production.

YES. Once you get your “Ready for Pickup” message, use the link in the email or the “Appointment Options” tab in our main menu to book a collection time. If you don’t book, we won’t know you’re coming and we can’t guarantee same-day handoff.

Pickup times are set to keep our production and appointments running smoothly. If you can’t make the available slots, please reschedule within the times provided. We cannot accommodate off-hour pickups like Sundays or after-hours requests.

No. Walk-ins like that without confirmation slow down production for everyone. Please wait for your pickup notification and book a slot. This keeps your order and everyone else’s on schedule.

Only if you have received your pickup notification and booked a time. Being close by does not mean your order is ready. We will notify you as soon as it is.

Yes. You must send us written permission by email or DM with the full name of the person collecting for you. They will need to bring a valid photo ID to verify at pickup. No ID means no handoff.

Once production has started, timelines cannot be changed. Standard turnaround is 2 to 5 weeks, or 7 to 10 business days if you purchased our Rush Service at checkout. If you did not select the rush option when placing your order, we cannot guarantee your piece will be ready in time for your event.

7-10 Business days. - That means 9-5, Weekdays only. Weekends do not count as business days

Yes. You must send photos or a short video of your at-home mould before mailing it. This lets us confirm the impression is usable and prevents delays, reprints, and refund requests. Wait for our “Approved to Ship” message before you post it.

What we are checking for - All teeth you are capping are fully captured with clean margins. - No large air bubbles, tears, or shallow spots. - Putty seated evenly in the tray. No twists or folds. - The impression is fully cured and dry.

- Three clear photos in good light. Front, left 45°, right 45°. - One close photo of the tooth margins you are capping. - A 15 to 30 second video slowly rotating the tray so we can see depth and detail. - Include your full name and order number.

If your tracking shows it was delivered to us, it’s 99% certain we have it. We’ll send you a confirmation once your mould is checked in and moved into production. If you haven’t heard from us after two business days, feel free to reach out with your tracking number so we can double-check.