Front of House Team Member 

We are seeking a friendly, professional, and customer-oriented individual with a passion for jewellery to join our team as our Front of House Team Member. In this role, you will be the face of our brand, responsible for creating a positive and welcoming experience for our customers at our shops and pop-up events.

Additionally, you will handle email communications and assist with taking mouth mouldings. The ideal candidate should have excellent interpersonal skills, a strong sense of professionalism, and an interest and/or knowledge of jewellery.

Responsibilities:

• Greet customers warmly and provide exceptional customer service, ensuring they feel welcome and comfortable during their visit to our shop or pop-up event.
• Schedule and coordinate appointments, ensuring efficient time management and seamless customer flow.
• Assist customers with any questions they may have about our jewellery products, services, or events, providing accurate and helpful information.
• Collect necessary information and guide customers through the mouth moulding process, ensuring their comfort and satisfaction.
• Maintain a clean and organised front desk area, ensuring it reflects our brand image and creates a professional atmosphere.
• Monitor and manage the inbox, responding to customer inquiries and emails promptly and professionally.
• Collaborate with other team members to ensure a smooth and coordinated workflow, sharing important customer feedback or concerns.
• Stay knowledgeable about our jewellery products, services, and events, effectively communicating key features and benefits to customers.
• Handle cash and credit card transactions accurately and efficiently, following established procedures.
• Adhere to company policies and procedures, ensuring compliance with health and safety regulations.
• Participate in ongoing training sessions to enhance skills, including the proper techniques for taking mouth mouldings.

Qualifications:

• Previous experience in a customer-facing role, such as retail, hospitality, or reception, is preferred.
• Excellent interpersonal and communication skills, with the ability to interact effectively with diverse customers and team members.
• Strong organisational and time-management skills, with the ability to multitask and prioritize responsibilities.
• Attention to detail and a commitment to delivering high-quality customer experiences.
• Ability to remain calm and professional in high-pressure situations, resolving customer issues or conflicts with empathy and efficiency.
• Basic computer skills and proficiency in email and calendar management.
• Comfortable with taking mouth mouldings, or willing to be trained in the process.
• A genuine interest in and/or knowledge of jewellery is preferred, with an understanding of different jewellery types, materials, and styles.
• Ability to maintain strict confidentiality regarding customer information and sensitive materials.
• Flexibility to work a schedule that includes evenings, weekends, and occasional pop-up events.
• A professional demeanour and a commitment to upholding brand standards at all times.

If you are a customer-focused individual with excellent communication skills, a passion for jewellery, and a dedication to providing exceptional service, we would love to hear from you.

This is a part-time position (2 days a week) with possibility of growth with the right person. 

Please submit your resume, along with a brief statement describing your experience in customer-facing roles and your interest and/or knowledge of jewellery to info@get-cappd.com.