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New Store Location - Queen st w / John st

Front of House Team Member 

We are seeking a friendly, professional, and customer-oriented individual with a passion for jewellery to join our team as our Front of House Team Member. In this role, you will be the face of our brand, responsible for creating a positive and welcoming experience for our customers at our shops and pop-up events.

Additionally, you will handle email communications and assist with taking mouth mouldings. The ideal candidate should have excellent interpersonal skills, a strong sense of professionalism, and an interest and/or knowledge of jewellery.

Responsibilities:

  • Greet customers warmly and provide exceptional customer service, ensuring they feel welcome and comfortable during their visit to our shop or pop-up event.
  • Schedule and coordinate appointments, ensuring efficient time management and seamless customer flow.
  • Assist customers with any questions they may have about our jewellery products, services, or events, providing accurate and helpful information.
  • Collect necessary information and guide customers through the mouth moulding process, ensuring their comfort and satisfaction.
  • Maintain a clean and organised front desk area, ensuring it reflects our brand image and creates a professional atmosphere.
  • Monitor and manage the inbox, responding to customer inquiries and emails promptly and professionally.
  • Collaborate with other team members to ensure a smooth and coordinated workflow, sharing important customer feedback or concerns.
  • Stay knowledgeable about our jewellery products, services, and events, effectively communicating key features and benefits to customers.
  • Handle cash and credit card transactions accurately and efficiently, following established procedures.
  • Adhere to company policies and procedures, ensuring compliance with health and safety regulations.
  • Participate in ongoing training sessions to enhance skills, including the proper techniques for taking mouth mouldings.

Qualifications:

  • Previous experience in a customer-facing role, such as retail, hospitality, or reception, is preferred.
  • Excellent interpersonal and communication skills, with the ability to interact effectively with diverse customers and team members.
  • Strong organisational and time-management skills, with the ability to multitask and prioritize responsibilities.
  • Attention to detail and a commitment to delivering high-quality customer experiences.
  • Ability to remain calm and professional in high-pressure situations, resolving customer issues or conflicts with empathy and efficiency.
  • Basic computer skills and proficiency in email and calendar management.
  • Comfortable with taking mouth mouldings, or willing to be trained in the process.
  • A genuine interest in and/or knowledge of jewellery is preferred, with an understanding of different jewellery types, materials, and styles.
  • Ability to maintain strict confidentiality regarding customer information and sensitive materials.
  • Flexibility to work a schedule that includes evenings, weekends, and occasional pop-up events.
  • A professional demeanour and a commitment to upholding brand standards at all times.

If you are a customer-focused individual with excellent communication skills, a passion for jewellery, and a dedication to providing exceptional service, we would love to hear from you.

This is a part-time position (2 days a week) with possibility of growth with the right person. 

Please submit your resume, along with a brief statement describing your experience in customer-facing roles and your interest and/or knowledge of jewellery to info@get-cappd.com.

 

PICK UP INSTRUCTIONS & POLICY

You’ll get an email or message from us when your piece is ready. No message means no pickup. If you haven’t heard from us, your grill is still in production.
YES. Once you get your “Ready for Pickup” message, use the link in the email or the “Appointment Options” tab in our main menu to book a collection time. If you don’t book, we won’t know you’re coming and we can’t guarantee same-day handoff.
Pickup times are set to keep our production and appointments running smoothly. If you can’t make the available slots, please reschedule within the times provided. We cannot accommodate off-hour pickups like Sundays or after-hours requests.
No. Walk-ins like that without confirmation slow down production for everyone. Please wait for your pickup notification and book a slot. This keeps your order and everyone else’s on schedule.
Only if you have received your pickup notification and booked a time. Being close by does not mean your order is ready. We will notify you as soon as it is.
Yes. You must send us written permission by email or DM with the full name of the person collecting for you. They will need to bring a valid photo ID to verify at pickup. No ID means no handoff.

RUSHING YOUR ORDER

Once production has started, timelines cannot be changed. Standard turnaround is 2 to 5 weeks, or 7 to 10 business days if you purchased our Rush Service at checkout. If you did not select the rush option when placing your order, we cannot guarantee your piece will be ready in time for your event.
7-10 Business days. - That means 9-5, Weekdays only. Weekends do not count as business days

Mail In Mould Kits/Grillz

Yes. You must send photos or a short video of your at-home mould before mailing it. This lets us confirm the impression is usable and prevents delays, reprints, and refund requests. Wait for our “Approved to Ship” message before you post it.
What we are checking for - All teeth you are capping are fully captured with clean margins. - No large air bubbles, tears, or shallow spots. - Putty seated evenly in the tray. No twists or folds. - The impression is fully cured and dry.
- Three clear photos in good light. Front, left 45°, right 45°. - One close photo of the tooth margins you are capping. - A 15 to 30 second video slowly rotating the tray so we can see depth and detail. - Include your full name and order number.
If your tracking shows it was delivered to us, it’s 99% certain we have it. We’ll send you a confirmation once your mould is checked in and moved into production. If you haven’t heard from us after two business days, feel free to reach out with your tracking number so we can double-check.
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