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New Store Location - Queen st w / John st

Hours of Service

We are open Monday, Wednesday, Thursday and Friday. 

We are closed on Tuesday, Saturday & Sunday. 

Hours of operation: 11AM - 7PM.


We do not accept walk-ins, we work on an appointment basis only. 



Moulding & Collection Appointments

Instagram Direct Messages are used for booking/scheduling appointments and new enquiries ONLY. 


For order updates: 

please email hello@get-cappd.com 

For general inquiries and anything else: 

please email info@get-cappd.com. 


If you haven't received a collection email 5 weeks after you've been moulded, feel free to email us for an update. 


We are a small team experiencing high levels of demand, our response time may be slower. Any attempts to contact us outside of the dates, times or platform will go unanswered. 

We reserve the right to refuse service at any time.


We require all clients to fill out an order form electronically, so we can specify exactly what you want. We can not start the process of your order without this form being completed. Failure to complete this form will result in delays in your order being processed.


For collection the store address and appointment details are sent to the email address provided by you when your collection appointment is booked. Failure to provide the correct email address will result in issues with collection.


After booking a collection slot, please wait for a confirmation email prior to coming to collect. 



Moulding kits will be sent out on the Friday of every week and will take up to 7 business days to arrive depending on your location. Grillz will be sent out 4-5 weeks after your moulding appointment once we receive your moulding kit back.


Collaborations & Influencers

We are currently not accepting any enquiries for free CAPPD services in exchange for influencer exposure at this time. If you would like to work with us in the near future please email us at info@get-cappd.com. 



Privacy

Please do not ask any members of staff for their personal information (phone number, personal social media or personal email addresses). We respect the right to your privacy and we expect the same back. 


Thank you 

CAPPD Team ☺

PICK UP INSTRUCTIONS & POLICY

You’ll get an email or message from us when your piece is ready. No message means no pickup. If you haven’t heard from us, your grill is still in production.
YES. Once you get your “Ready for Pickup” message, use the link in the email or the “Appointment Options” tab in our main menu to book a collection time. If you don’t book, we won’t know you’re coming and we can’t guarantee same-day handoff.
Pickup times are set to keep our production and appointments running smoothly. If you can’t make the available slots, please reschedule within the times provided. We cannot accommodate off-hour pickups like Sundays or after-hours requests.
No. Walk-ins like that without confirmation slow down production for everyone. Please wait for your pickup notification and book a slot. This keeps your order and everyone else’s on schedule.
Only if you have received your pickup notification and booked a time. Being close by does not mean your order is ready. We will notify you as soon as it is.
Yes. You must send us written permission by email or DM with the full name of the person collecting for you. They will need to bring a valid photo ID to verify at pickup. No ID means no handoff.

RUSHING YOUR ORDER

Once production has started, timelines cannot be changed. Standard turnaround is 2 to 5 weeks, or 7 to 10 business days if you purchased our Rush Service at checkout. If you did not select the rush option when placing your order, we cannot guarantee your piece will be ready in time for your event.
7-10 Business days. - That means 9-5, Weekdays only. Weekends do not count as business days

Mail In Mould Kits/Grillz

Yes. You must send photos or a short video of your at-home mould before mailing it. This lets us confirm the impression is usable and prevents delays, reprints, and refund requests. Wait for our “Approved to Ship” message before you post it.
What we are checking for - All teeth you are capping are fully captured with clean margins. - No large air bubbles, tears, or shallow spots. - Putty seated evenly in the tray. No twists or folds. - The impression is fully cured and dry.
- Three clear photos in good light. Front, left 45°, right 45°. - One close photo of the tooth margins you are capping. - A 15 to 30 second video slowly rotating the tray so we can see depth and detail. - Include your full name and order number.
If your tracking shows it was delivered to us, it’s 99% certain we have it. We’ll send you a confirmation once your mould is checked in and moved into production. If you haven’t heard from us after two business days, feel free to reach out with your tracking number so we can double-check.
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